Frequently asked questions
Customer account, loyalty points, promotions
Baskets with a value of less than €10, orders paid in full or in part with points and orders benefiting from global offers (such as JUST MARDI or a discount code) are not eligible for the loyalty program. On the other hand, if your order did not benefit from a promotion and was worth more than €10, we invite you to fill in the contact form.
The Just Queen team apologizes for any inconvenience caused.
To credit your points to your account, please fill in the form below. Our team will get back to you within 72 hours.
The Just Queen team apologizes for any inconvenience caused.
To help us help you better, please fill in the form below. Our team will get back to you within 72 hours.
Here’s how our loyalty system works:
When purchasing a pizza, orders not included in the overall promotion are credited with 10%.
In other words, when you spend €10, you earn 1 point.
However, if you buy a promotional product, it will not earn points.
Then, if you want to buy a product using your points, 1 point = 1€. So with 10 points you have €10.
To solve your problem concerning the loss of your promotional code, please fill in the form below. Our team will get back to you within 72 hours.
To delete your account, you need to do so directly from the application. Go to the third tab at the bottom of the screen, then access the “My information” section. At the bottom of this page, you’ll find the “Delete my account” option.
Please note that this action will result in the loss of your Gold points and, if you subsequently create a new account, you will not benefit from the -30% welcome promotion.
Orders and promotions
The Just Queen team apologizes for the inconvenience. We understand how frustrating this can be, unfortunately we cannot compensate you for a free product.
However, to prevent this from happening again, please fill in the form below. Our team will get back to you within 72 hours.
To benefit from the welcome promotion, you must have bookmarked this machine when you created your account in order for the promotion to apply.
You can also buy points directly and benefit from discounts for purchases of more than 10 points. 1 additional point is offered for every 10€.
The Just Queen team apologizes for any inconvenience caused.
We inform you that you can choose between 10 different permanent products on our dispensers.
Our pizza menu varies with the seasons and our pizzas of the moment to offer you a varied choice and satisfy all gourmets and gourmands.
Thank you for your feedback and for your interest in Just Queen.
Please note that it is necessary to place an order using the “Use promo code” tab on the
The 1+1=3 offer means that if you add 3 pizzas to your basket, one of the 3 will be free. You’ll only pay for 2 of the 3 pizzas in your basket.
Please note that pizza can be frozen after cooking, but should be eaten as soon as possible after defrosting.
For the best taste experience, we recommend you eat it unfrozen.
You can cancel an order via the Justqueen application. After logging in to your customer account, select the “MY ACCOUNT” tab. Once the page has loaded, your current reservations will appear. Simply click on the CANCEL button to cancel your reservation.
Your reservation, once cancelled, will be fully reimbursed in loyalty points.
Unfortunately, we inform you that you cannot retrieve an order earlier, however, you can cancel it and place another order with the points refunded.
Product-related problems
The Just Queen team apologizes for any inconvenience. If you do not receive a product or an order, you will automatically receive a refund, of the missing product(s), in loyalty points on your loyalty account, which you can use to place a new order, or reservation, at one of our distributors.
This also applies if your reservation is cancelled; you will automatically be reimbursed in loyalty points.
If this is not the case, please fill in the form below. Our team will get back to you within 72 hours.
The Just Queen team apologizes for any inconvenience caused. Please note that only delivered products are invoiced.
Bank pre-authorizations may appear on your account, but it may take up to 15 days for them to disappear.
After this deadline, please fill in the form below.
The Just Queen team apologizes for any inconvenience caused. This pizza does not meet our production standards.
In order to compensate you in loyalty points, we invite you to fill in the form below and, if possible, attach a photo of the pizza. Our team will get back to you within 72 hours and will notify our workshop so that this does not happen again.
The Just Queen team apologizes for the inconvenience. This pizza does not meet our quality standards.
In order to compensate you in loyalty points, we invite you to fill in the form below and, if possible, attach a photo of the pizza. Our team will get back to you within 72 hours and remind our delivery drivers to be more careful during delivery.
This is the casein plaque in Reblochon. The casein plaque (milk protein) is the origin of our cheese. It is completely edible.
The Just Queen team apologizes for any inconvenience caused. We invite you to fill in the form below and to attach a photo as well as some details about the problem encountered.
The Just Queen team apologizes for any inconvenience caused. This does not meet our quality standards.
In order to compensate you in loyalty points, we invite you to fill in the form below and, if possible, attach a photo of the pizza. Our team will get back to you within a maximum of 72 hours, and will send a reminder to our production workshop to ensure that this does not happen again.
Distributors and technical operation
The Just Queen team apologizes for any inconvenience caused. Please fill in the form below and our technicians will get back to you as soon as possible.
The Just Queen team apologizes for any inconvenience caused. In order to resolve the problem, please fill in the form below. Our team will get back to you within 72 hours.
The Just Queen team apologizes for any inconvenience caused. In order to resolve the problem, please fill in the form below. Our team will get back to you within 72 hours.
Please fill in the complaint form and we will contact you by telephone. We will also immediately notify our quality department and refund your order in full.
Our team will get back to you within 72 hours.
To solve the problem, please fill in the form below, so that one of our technicians can visit you. Our team will get back to you within 72 hours.
Thank you for bringing this information to our attention.
Our Just Queen dispensers are filled 5 times a week.
The Just Queen team apologizes for any inconvenience caused. Our vending machine is a victim of its own success! It is restocked 5 times a week.
We invite you to download our Just Queen app so you can view live inventory and reserve your pizza in advance.
However, to prevent this from happening again, please fill in the form below. Our team will get back to you within 72 hours.
We invite you to download our Just Queen app so you can see when the vending machine will be in operation and reserve your pizza.
To find out a more precise commissioning date for the … distributor, please fill in the form below. Our team will get back to you within 72 hours.
Due to a multitude of damages, cash payment has been deactivated on all our vending machines. The Just Queen team apologizes for any inconvenience caused.
To connect to the distributor, you must enter your machine code.
This is configured directly on the Just Queen app. Go to the app in “My Account” -> “My personal information” -> “My machine information” and press modify to enter your machine code.
The Just Queen team apologizes for any inconvenience caused.
Unfortunately, our Belgian distributors are no longer operational.
We’ll let you know if they’re back up and running.
Thank you for your understanding!
The machine code is a personal number to be defined by yourself in order to identify yourself when you come. You can define it via your account directly on the Just Queen application.
Please note that our ATMs do not accept proprietary cards at this time.
We’re working on it.
After-sales service and complaints
The Just Queen team apologizes for any inconvenience. If the pizza you receive is less expensive than the one you ordered, we will refund the difference.
In order to resolve the problem, please fill in the form below and, if possible, attach a photo of the pizza. Our team will get back to you within 72 hours.
The Just Queen team apologizes for any inconvenience caused.
To obtain your receipt, please fill in the form below. Our team will get back to you within 72 hours.
In order to compensate you, we invite you to fill in the form below and, if possible, attach a photo of the pizza. Our team will get back to you within 72 hours.
The Just Queen team apologizes for any inconvenience caused.
In order to compensate you, we invite you to fill in the form below and, if possible, attach a photo of the pizza. Our team will get back to you within 72 hours.
General information and other questions
Not all our meats are halal-certified, but we’re working on this.
Thank you for your message. Please click on the link below to view our current vacancies and submit your application.
You can order up to 8 products per order, and the cooking time will depend on the pizza recipes you choose.
As our machines have two ovens, they are capable of putting two pizzas in the oven at the same time. Average baking times are 2 to 3 minutes per pizza.
