General Sales Conditions

Article 1: Purpose

The present General Terms and Conditions of Sale apply, without restriction or reservation, to all sales concluded by JUST QUEEN, a simplified joint stock company with a capital of 8,000,000 euros, whose registered office
is located at 11 Bis Avenue du Général de Gaulle in Seichamps (54280), registered under
Siren number 892 330 721 RCS NANCY, hereinafter referred to as ” JUST QUEEN ” or ” JUST QUEEN”. the ” Seller “, to consumers and non-professional buyers, hereinafter referred to as the “ Customers or the
“ Customer “, wishing to acquire the products, including pizzas and drinks, offered for sale by the Vendor, hereinafter the ” Products “, by immediate purchase from the Vendor’s vending machines or by placing an order on the JUST QUEEN application or via the Vendor’s website. They also specify the terms of payment and delivery of Products ordered by Customers.

These General Terms and Conditions of Sale are systematically communicated to all Customers prior to the immediate purchase or the placing of an order and will prevail, where applicable, over any other version or any other contradictory document.

The Customer declares that he has read and accepted these General Terms and Conditions of Sale before making an immediate purchase or placing an order.
As these General Terms and Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer’s purchase is that in force on the date of the immediate purchase or the placing of the order.

Validation of the order by the Customer implies unreserved acceptance of these General Terms and Conditions of Sale.

Article 2: Product characteristics

The pizza doughs are made with flour of Italian origin. JUST QUEEN constantly monitors the quality of its products, in particular through rigorous selection of its suppliers.
The images of the Products published on the Vendor’s various media have no contractual value.

Product offers are subject to availability.

Article 3: Terms of purchase and payment

1- Purchase via vending machine

To purchase a Product from a vending machine, the Customer may either log in to his/her customer account to take advantage of the benefits linked to his/her account, or continue with the order procedure without an account. The vending machine’s touch screen displays a map of available Products, from which the Customer must select the references of his/her choice.

An information window for the selected reference is displayed, indicating the ingredients and allergens present in the Products. At this stage, customers can confirm their choice or close the window to go back. Payment for the order may be made by credit card, by using Gold Points (subject to having enough Gold Points to pay for the entire order) or by any other means of payment accepted by the distributor. The Vendor guarantees the security of transactions by using electronic payment systems that comply with current standards.

2- Purchase via the JUST QUEEN website JUST QUEEN application

The JUST QUEEN website, hereinafter the ” Website “, is published by the Vendor (publishing director: Mr Frédéric DEPRUN) and hosted by the company VIAEVISTA, 16 rue de Malzéville 54130 Dommartemont.

The JUST QUEEN application, hereinafter the ” Application “, is published by the Vendor (publishing director: Mr Frédéric DEPRUN) and hosted by OVH, 2 rue Kellermann 59100 Roubaix, telephone: 1007.

The Website and the Application enable the Customer to order Products, make payment for them and access his personal information in the “account” or “profile” tab.

a) Service access conditions

Access to the Website or the Application requires an Internet connection. JUST QUEEN undertakes to make every effort to ensure that the Website and the Application are accessible at all times and to guarantee their correct operation. The Customer is solely responsible for the proper functioning of his/her equipment (smartphone/tablet) and Internet connection. JUST QUEEN cannot be held responsible for difficulties caused by a malfunction of the internet network or an interruption of service due to the internet service provider.

In order to ensure the confidentiality of the information given and contained in the “account” or “profile”, access to the functionalities of the Website or Application is only possible after an identification process. The Customer must enter his/her e-mail address and choose a password known only to him/her, guaranteeing a sufficient level of security. Use of the Website or the Application is strictly personal, and the Customer will therefore be liable for any damage resulting from the communication of his identifiers to a third party. In the event of loss, theft or compromise of his/her authentication device, the Customer must inform JUST QUEEN without delay.

b) Services

Use of the Website or Application is free of charge. It enables the Customer to access the following services:

Ordering Products Online ;
Order cancellations: if an order is exceptionally cancelled prior to collection, the customer will be automatically refunded Gold Points equal to the value of the order. However, after two (2) cancelled orders, this automatic refund will no longer be made, and the Customer must then contact Customer Services at the following e-mail address: contact@justqueen.com, to obtain a refund for the cancelled order.
Find the nearest sales outlet ;
Promotional offers ;
Online payment by credit card, Apple Pay, Google Pay or by using Gold Points (subject to having enough Gold Points to pay for the entire order until December 31, 2024 and partially from the 1^st January 2025);
You can credit your account with “Gold Points” under the following conditions:

purchase of Gold Points: the Customer can purchase Gold Points with the following advantages: from ten (10) euros of purchase of Gold Points and for each tranche of ten (10) euros, the value of the Gold Points is increased by 10%;
each order of a minimum of ten (10) euros entitles the Customer to earn Gold Points up to a maximum of 10% of the total amount of the order;
Purchases made as part of promotional operations (Mardizza, basket discount voucher, etc.) do not earn Gold Points;
Customers may pay for their orders using the Gold Points they have accumulated through their purchases, provided they have enough Gold Points to pay for the entire order until December 31, 2024 and partially as of the 1st^st January 2025, it being specified that orders paid for using Gold Points are not eligible for Gold Points;
Gold Points acquired from 1^er to November 30 are valid from January 1^st January to December 31 of their year of acquisition (N) and are automatically reset to zero on the 1^st January of the following year (N+1) at 0h00 ;
Gold Points acquired from 1^er December to December 31 are valid from^st of their year of acquisition (N) until December 31 of the following year (N+1), they are automatically reset to zero on the 1^st January of year N+2 at 0:00.

Updating data: the customer can update the personal data in the “Account” or “Profile” tab.

c) Responsibilities

The Seller undertakes to use its best efforts to ensure the availability of the Website, the Application and their services. JUST QUEEN shall not be held liable for any direct or indirect damages of any nature whatsoever resulting from any errors, delays or technical incidents resulting from force majeure or third-party failure, without prejudice to the Customer’s right to compensation in cases where the unavailability is attributable to JUST QUEEN.

In the event of interruption of scheduled services for technical reasons (machine breakdown, non-delivery, etc.), the Customer will be informed of the interruption and its duration within a reasonable period of time. The Vendor delegates the maintenance of its Website to its service provider, VIAEVISTA.

The Vendor delegates, if necessary, the hosting of data to its service providers under conditions that guarantee their confidentiality and security. The Vendor and VIAEVISTA cannot be held responsible for any failure of these servers.

The Customer undertakes to respect the conditions of use of the Website and the Application, and to take all necessary precautions to ensure the security of his authentication data enabling him to access his personal space.

Article 4: Order collection

Orders placed directly via a vending machine can be collected on site. The customer will be able to pick up his order after preparation through one of the delivery hatches
of the vending machine.

Orders placed via the Website or the Application are collected from the vending machine previously chosen by the Customer on the Website or the Application by entering the code sent to the Customer’s e-mail address.

Orders placed via the Website or the Application that are exceptionally not collected from the vending machine previously chosen by the Customer will be automatically reimbursed to the Customer by the allocation of Gold Points of a value equal to that of the order. However, after two (2) uncollected orders, this automatic refund will no longer be made, and the Customer must then contact Customer Services at the following e-mail address: contact@justqueen.com, to obtain a refund for the uncollected order.

Article 5: Conformity of Products

The Vendor guarantees that the Products ordered by the Customer conform to the description given. Any non-conformity of the Products may give rise to a refund via the allocation of Gold Points credited to the Customer’s account equivalent to the price of the Products ordered. To this end, any complaint by the Customer relating to the Product ordered must be sent to the Vendor as soon as the Product is collected from the vending machine at the following e-mail address: contact@justqueen.com.

Article 6: Rates

Products are supplied at the prices in force on the Vendor’s vending machines, Website and Application, on the day of purchase. Prices are expressed in Euros, exclusive of VAT.

The Vendor reserves the right to modify prices at any time, in particular in order to pass on any changes in the elements used to determine the sale price of the Products.

Article 7: Professional rules

UST QUEEN hereby certifies that it complies with current regulations concerning foodstuffs, particularly with regard to hygiene, transport of foodstuffs, storage temperature, packaging and freezing methods.

JUST QUEEN machines are equipped with a 3°C regulated cold room and a temperature monitoring system. In the event of an abnormal temperature, an alarm is triggered, notifying the maintenance department, and sales are blocked to avoid any health risk. The refrigeration unit uses environmentally-friendly R134 gas.

Finally, if the product has reached its use-by date, the sale is blocked by the machine’s built-in software, thus avoiding any health risk.

The Vendor certifies that he only works with professionals who comply with the regulations governing foodstuffs, particularly with regard to hygiene, transport of foodstuffs, storage temperature, packaging and freezing methods.

In the event that the Customer suffers damage as a result of a professional partner’s failure to comply with the rules cited
above, the Vendor will not be held liable.
The professional is solely responsible for the quality of the products he/she decides to sell via the Just Queen machines.

Article 8: Protection of the Customer's personal data

All information relating to the Customer, of whatever nature, is considered and treated as confidential.

In the context of the present contract, the Vendor collects personal data on the Customer. In this sense and in its capacity as personal data controller, the Seller undertakes to take all useful measures to ensure that this processing of personal data complies with the applicable regulations in force, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“RGPD”), and Law n°2018-493 of 20 June 2018 on data protection.

1- Categories of personal data processed

The Seller may process the following personal data of the Customer:

Identification data
- Name
- First name
- E-mail address
- Phone number
- Date of birth
- Push user ID
Images :
- Video recordings
Connection data :
- Date of last connection
- Identifier
- Password
Preference data :
- Language used
- Order content
- Order times
Payment data :
- Credit card number
Internet data :
- Cookies
Geographical data :
- Postal code

The Vendor collects this information directly from customers, via their personal space, on the basis of their consent, which may be withdrawn at any time. Some of this data is obligatory in view of the nature of the purpose, and refusal to transmit it would prevent the performance of an act or the proper functioning of the site or the Application.

This data is processed for the following purposes and on the following legal bases:

Login and create an account
- Consent
Use of the Website or Application
- Consent
- Execution of contractual or pre-contractual measures
Determining the Vendor’s nearest distributors
- Consent
Accumulating and using Gold Points
- Consent
Marketing actions
- Consent
Cookies (Cookie Policy)
- Legitimate interest (cookies necessary for the proper functioning of the site or application)
- Consent
Promotional offers
- Consent
Online payment
- Execution of contractual measures
Machine video surveillance
- Legitimate interest

The information provided by the customer on his/her profile is kept for the duration of the contractual relationship. At the end of the contractual relationship, the customer’s personal data is deleted. The contractual relationship is terminated only when the Customer deletes his/her account.

However, certain data is not retained, such as the customer’s geolocation via the account, which is only used to determine the customer’s position for the duration of the search for the nearest Distributor. The same applies to credit card numbers, which are only kept for the duration of the transaction.

With regard to video surveillance, the Distributors are placed under video surveillance in the legitimate interest of the Vendor to guarantee the safety of goods and persons. Consequently, images are only kept for a period of fifteen (15) days.

2- Data recipients

The Seller undertakes to take the necessary measures to ensure that access to the aforementioned personal data is limited to its employees and agents who strictly require access to such data in the course of their duties, in order to achieve the specified objectives.

The personal data concerned may be transmitted, in whole or in part, to third-party service providers in the context of subcontracting one or more of the Seller’s tasks for the following services:

Data hosts
Website and Application maintenance
Service providers for marketing activities
Payment service providers for processing financial transactions
Claims management service providers
Law enforcement

Where applicable, the RGPD commitment of these external recipients is verified and they are subject to compliance and confidentiality obligations at least equivalent to those of the RGPD. Apart from these service providers, the Vendor undertakes not to resell, transmit or give access to third parties to the personal data in question, without the Customer’s prior consent, except in the case of a binding legal obligation.

3- Safety measures

In its capacity as personal data controller and in accordance with its obligations under the applicable regulations in force, the Seller applies technical and organizational measures to ensure the security of personal data. The Seller adopts appropriate security measures based on the seriousness and likelihood of the risk in connection with the processing activities mentioned herein.

3- Rights of the persons concerned

Customers have the right to access, rectify, delete, limit, port and oppose their personal data. Customers may also withdraw their consent at any time. To exercise any of these rights, the Customer may contact the Vendor’s Data Protection Officer (DPO):

By mail : dpo@justqueen.com
By mail: 11 Avenue du Général de Gaulle, 54280 SEICHAMPS, France

If the Customer considers that their personal data is not being processed in accordance with the RGPD or that one of their requests to exercise their rights has not been met in accordance with the law in force, they have the option of lodging a complaint with the CNIL via. Complaints | CNIL.